What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reset my account

    Asked by dianestephens on November 19, 2014 at 08:41 AM

    I have been notified that I am out of secure submissions and my account will be disabled.  I have only tested my form and removed the check for SSL secure submissions but my tests have still been counted against me.  I am trying to make a decision to go with jotform.  Please reset my submissions on my account.

    Diane Stephens


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    Answered by Shadae on November 19, 2014 at 10:03 AM

    Hi dianestephens,

    As requested, I have reset your SSL submission limit. Please note that this can only be done once.

    If you have embedded your form using the secure embed code, the form will need to be removed from your site and embedded using the non-secure embed code, other wise it will still be counted towards your SSL submissions.

    Please inform us if you need further assistance.

    Thank you.