Email notifications are not being received upon submission

  • Profile Image
    Asked on November 19, 2014 at 11:31 AM


    I used to get all my emails and now not sure why it would change. I did go in and set up another notification address but still nothing.

    any suggestions


    This is a re-post of a comment on Setting up Email Notifications

  • Profile Image
    Answered on November 19, 2014 at 11:47 AM

    Are you referring to this form:
    I understand that you're not receiving email notifications from this form, is that correct?

    Upon checking your notifier, I see that emails are being sent to this address: and this address is not in our bounce list.

    I went ahead and made a test submission and the notification was sent correctly.

    Please check your SPAM folder and I also suggest that you ask your email provider to whitelist our IP addresses to avoid blockings for the notifications.

    Let us know if this helps.
    Thank you.