What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can i clear my submissions when is full and recover the form?

    Asked by Yiannis1981 on November 19, 2014 at 11:31 AM

    How can i clear my submissions when is full and recover the form??

    This is a re-post of a comment on Adding a Form to Your Facebook Page

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    JotForm Support

    Answered by Charlie on November 19, 2014 at 12:02 PM


    Please do understand that each subscription or service plan has it's limit, you can find the quota details here: http://www.jotform.com/pricing. I see that you already have reached your limit on SSL submissions, once an account reach its limit the account will then be temporarily be deactivated and the forms will also be disabled. 

    The reset on counters or limit is done on the 1st day of the month, in your case it will be reset the first day next month. Or you can also click the "upgrade" button on the email sent to you. 

    For the meantime, I will be lowering your SSL counter from 11 to 8, to let you deactivate the forms using SSL and for you to continue using the other forms. But please do take note that I can only do this once. If you get to have an overlimit again, you will need to upgrade or wait for the reset

    You can use the non-SSL/non-secure form embed code or direct Form URL by following the screenshot below:

    Please do make sure that your are not using https://secure.jotform or https://jotform in sharing the form links and also remove these links that is embedded to your website. This will prevent further submission to the form and will avoid "overlimit" for the meantime.


    I hope this helps. Let us know if you need additional information on this.

    Thank you.