Received notification that our JotForm acct was over quota

  • Profile Image
    k.leek1980
    Asked on November 19, 2014 at 12:50 PM

    Hello,

     

    We received an email that our JotForm acct was over quota and that we needed to upgrade. I don't see how we went over the quota unless it's related to the available space. How can I delete some of the d info to make space for new submissions.

     

    Will deleting old info make available space? I've done that but it still says we're almost over the available space. 

     

    I assume the form that is generating this issue is this one: http://form.jotform.us/form/42790774022152

  • Profile Image
    Ben
    Answered on November 19, 2014 at 01:59 PM

    Hi,

    Looking at your account, you seem far away from a limit on a Premium Plan.

    No matter what the plan is however, removing the submissions with the uploads will release the space - make more of it available.

    This will however remove the files associated with the removed submissions and it will not be possible to restore them so it is recommended to download the files first if they are important to you.

    Do let us know if you have any further questions.

    Best Regards,
    Ben