Re-enable the HIPAA compliance on my account

please reenable the HIPPA compliance on my account. I have had my plan for years. Always been HIPPA compliance turned on someone at my office must have accidentally turned it off and now its telling me to upgrade to gold plan even tho my silver plan has had hippa compliance for years. Please help re enable Hippa compliance without me having to upgade plan. As i have always had it for years in my current account

Hi mjevaluations,

Thanks for reaching out to Jotform Support. Please allow me some time to coordinate this with the relevant team, I will get back to you as soon as I have an update.

Thank you for your patience.

Hi mjevaluations,

I am escalating this ticket to our Developers to enable HIPAA on your account. As soon as we have an update, we will let you know.

Thank you for your patience.

Any Update please? I need HIPPA enabled on my account asap please!

Hello mjevaluations,

Thanks for getting back to Jotform Support and I understand the urgency that this needs to be fixed. I sent a follow-up to our Developers to expedite the process of enabling HIPAA Compliance on your account again. I made sure to get their attention on the follow-up that I made.

Let us know if there’s anything else we can do for you.

Any update from them ? Or do you know when we should expect an update? Thank you!

Hi mjevaluations,

Unfortunately, we haven't received an update from them since I made a follow-up earlier. We may not provide you with an ETA but rest assured that as soon as the Developers lay their hands on this issue, they will have quick action on this. They might be the ones to contact you or once we receive an update from them, we will be the ones to reach out.

We are asking for more time and understanding on this. Thank you.

Hello mjevaluations,

I have enabled HIPAA Compliance for Silver plan for your account. You can enable HIPAA Compliance on the Data page in your account settings.

HIPAA Compliance is only available on the Gold plan as of October 1st. You can use HIPAA features with the Silver plan as long as you keep your subscription active.

If you require further assistance, please feel free to contact us.

Thank you.