Terms & conditions check box missing on mobile browsers

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    Asked on November 19, 2014 at 03:39 PM

    The "I agree to terms & conditions.*" check box does not appear when I access my form on my Nexus 5 Android phone. The "Required" and label link is there but without the check box the form cannot be submitted.

    It is there when I test the form with the new design tool but not on my phone?

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    Answered on November 19, 2014 at 05:10 PM

    Thank you for contacting us.

    I was able to reproduce the issue with missing check box on the Terms & Conditions widget when I checked the form using mobile browser.

    Now it has been escalated to our Development Team. We will get back to you once it is fixed.

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    Answered on November 29, 2014 at 08:01 PM

    Has  the Development Team found a fix for this issue?

    Sorry it seems to be fixed and working now thanks


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    Answered on November 30, 2014 at 04:35 AM

    Hello akt1,

    Unfortunately, we have not received any update form our back end team yet. Upon checking the bug report status, I found that one of our developer is already looking into this issue. We will get back to us as soon as this is fixed.

    Thank you!

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    Answered on December 01, 2014 at 04:19 AM


    Yes - we updated the widget a while back to fix your issue (Terms and conditions widget not displaying on mobile browsers) - but we still needed to fully test it. 

    Thanks for reporting that its working again, we can confirm the same on our end after successful testing: 


    If you experience further difficulty - please let us know.