What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Terms & conditions check box missing on mobile browsers

    Asked by akt1 on November 19, 2014 at 03:39 PM

    The "I agree to terms & conditions.*" check box does not appear when I access my form on my Nexus 5 Android phone. The "Required" and label link is there but without the check box the form cannot be submitted.

    It is there when I test the form with the new design tool but not on my phone?

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    JotForm Support

    Answered by Mike_T on November 19, 2014 at 05:10 PM

    Thank you for contacting us.

    I was able to reproduce the issue with missing check box on the Terms & Conditions widget when I checked the form using mobile browser.

    Now it has been escalated to our Development Team. We will get back to you once it is fixed.

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    Answered by akt1 on November 29, 2014 at 08:01 PM

    Has  the Development Team found a fix for this issue?

    Sorry it seems to be fixed and working now thanks


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    JotForm Support

    Answered by ashwin_d on November 30, 2014 at 04:35 AM

    Hello akt1,

    Unfortunately, we have not received any update form our back end team yet. Upon checking the bug report status, I found that one of our developer is already looking into this issue. We will get back to us as soon as this is fixed.

    Thank you!

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    JotForm Support

    Answered by TitusN on December 01, 2014 at 04:19 AM


    Yes - we updated the widget a while back to fix your issue (Terms and conditions widget not displaying on mobile browsers) - but we still needed to fully test it. 

    Thanks for reporting that its working again, we can confirm the same on our end after successful testing: 


    If you experience further difficulty - please let us know.