We have a paid account but my account is disabled?

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    Asked on November 19, 2014 at 04:19 PM



    We upgraded our jot form account for the next two years, there is no way our forms has exceeded the amount allowed. Please look into this for us asap.  Thanks!

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    Answered on November 19, 2014 at 05:38 PM

    I see that your payment was done as a guest user and hence it was not linked to your account. However, I linked the payment to your account now and you should be able to see your account active with 2 years of Premium subscription.

    Let us know if you need further assistance. Thank you for using JotForm.