We have a paid account but my account is disabled?

  • blurmakeuproom
    Asked on November 19, 2014 at 4:19 PM

    Hi,

     

    We upgraded our jot form account for the next two years, there is no way our forms has exceeded the amount allowed. Please look into this for us asap.  Thanks!

    Jotform Thread 461703 Screenshot
    Page URL: http://www.blurmakeuproom.com/pages/professional-discount-application
  • Kiran Support Team Lead
    Replied on November 19, 2014 at 5:38 PM

    I see that your payment was done as a guest user and hence it was not linked to your account. However, I linked the payment to your account now and you should be able to see your account active with 2 years of Premium subscription.

    Let us know if you need further assistance. Thank you for using JotForm.