test email sent to default email not to the email I set up

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    melensita
    Asked on November 20, 2014 at 05:54 AM

    Hi, 

    as stated in the subject, I set up an email address to receive the submissions which is different from the jot form one (the one you call the default email). 

    When I sent the test email, it was sent to the default one.

    Why?

    Thanks for your support

    Silvia

  • Profile Image
    Welvin
    Answered on November 20, 2014 at 11:15 AM

    Hi Silvia,

    Test Email button is designed to send an email to the account primary email address (default one). If you want to test and check if the new recipient will receive the email notification, you have to preview the form and submit to it. We keep it this way so the button can't be abuse.

    Thank you!

  • Profile Image
    melensita
    Answered on November 21, 2014 at 05:29 AM

    Perfect!

    Thanks for your help Welvin!

    Silvia

  • Profile Image
    Welvin
    Answered on November 21, 2014 at 09:07 AM

    Great! It's my pleasure to help. Make sure to contact us again if there are problems. We are here to help.

    Thank you for using Jotform!