What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All Of My Forms Have Been Disabled?

    Asked by reallysimplewebsites on November 20, 2014 at 06:39 AM

    Hello

    I am a freelance designer using your Free/Starter option and work from home.

    After running a routine virus scan on my laptop I came down the following morning to find that because of suspicious activity on my IP address the form that I had just embedded on a website which I'd just finished building had been disabled.

    On further checking I now realise that all the forms under my account have been disabled rendering opt-in forms, enquiry forms, lead capture forms etc. on many websites built since I started using your fantastic service since 2011 also disabled.

    As you can imagine this is causing significant issues which I would be grateful for your help to sort out as soon as possible.

    Many thanks,

    B.A Crawford

    Form URL:
    http://www.jotform.com//?formID=40636954303353

    Page URL:
    http://www.jotform.com//?formID=40636954303353

    My Forms all JotForm find disabled suspended
  • Profile Image
    JotForm Support

    Answered by Charlie on November 20, 2014 at 11:38 AM

    Hi,

    Upon checking your account and the form ID you shared. It seems that it was suspected as a spam form. The form generally ask for details with fields names 'credit' and 'debit' card, for this reason why your form and account has been temporarily been disabled.

    To further assist you, may I know what the form is actually? We can re-activate your account, but I would like to request that you delete or rename the fields of your form that may mimic a Phishing form or avoid asking sensitive information regarding credit, debit or bank details.

    We'll wait for your response.

    Thank you.