What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why our customer is receiving emails from noreply@jotform.com ?

    Asked by Vadim  on November 20, 2014 at 07:12 AM

    Hello

    Our customer have many mails from noreply@jotform.com and it doesn't use it

    Can you check why this mails are sending to this address: account@papushado.co.il

     

    Thanks a lot

    Vadim

    Offix BSC ltd

    JotForm noreply check check email
  • Profile Image
    JotForm Support

    Answered by Welvin on November 20, 2014 at 11:30 AM

    Hi Vadim,

    The given e-mail address is used to this form: http://www.jotform.me/form/43203129848455. The form was created using the account: pristum. Isn't this your account? If this is your account, you can login and check the form. Then you can change the recipient email address by following this guide: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications.

    Thank you!

  • Profile Image

    Answered by Vadim  on November 20, 2014 at 11:41 AM
    Thank you for your answer
    This is not our account!
    I think that this is a mistake in a mail address in the form.
    Paposhado.co.il is a domain of our customer and they asked me to check why they get this mails.
    How can you help?
    Thanks a lot
    Vadim
    Sent by MailWise Your emails, with style.
    ...
  • Profile Image

    Answered by Vadim  on November 20, 2014 at 11:41 AM
    Thank you for your answer
    This is not our account!
    I think that this is a mistake in a mail address in the form.
    Paposhado.co.il is a domain of our customer and they asked me to check why they get this mails.
    How can you help?
    Thanks a lot
    Vadim
    Sent by MailWise Your emails, with style.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on November 20, 2014 at 01:16 PM

    Hello Vadim,

    Thank you for letting us know about this emails. It should be a mistake in the email address used in the notifier of the form. We are now sending a quick note to the form owner to review this immediately and rectify it. We'll update you as soon we see any progress with it.

    Thank you!

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    Answered by Vadim  on November 20, 2014 at 01:31 PM
    Thank you
    Waiting for an update
    Have a good day
    Vadim
    Sent by MailWise Your emails, with style.
    ...