Why our customer is receiving emails from noreply@jotform.com ?

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    Vadim 
    Asked on November 20, 2014 at 07:12 AM

    Hello

    Our customer have many mails from noreply@jotform.com and it doesn't use it

    Can you check why this mails are sending to this address: account@papushado.co.il

     

    Thanks a lot

    Vadim

    Offix BSC ltd

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    Welvin
    Answered on November 20, 2014 at 11:30 AM

    Hi Vadim,

    The given e-mail address is used to this form: http://www.jotform.me/form/43203129848455. The form was created using the account: pristum. Isn't this your account? If this is your account, you can login and check the form. Then you can change the recipient email address by following this guide: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications.

    Thank you!

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    Vadim 
    Answered on November 20, 2014 at 11:41 AM
    Thank you for your answer
    This is not our account!
    I think that this is a mistake in a mail address in the form.
    Paposhado.co.il is a domain of our customer and they asked me to check why they get this mails.
    How can you help?
    Thanks a lot
    Vadim
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  • Profile Image
    Vadim 
    Answered on November 20, 2014 at 11:41 AM
    Thank you for your answer
    This is not our account!
    I think that this is a mistake in a mail address in the form.
    Paposhado.co.il is a domain of our customer and they asked me to check why they get this mails.
    How can you help?
    Thanks a lot
    Vadim
    Sent by MailWise Your emails, with style.
    ...
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    Kiran
    Answered on November 20, 2014 at 01:16 PM

    Hello Vadim,

    Thank you for letting us know about this emails. It should be a mistake in the email address used in the notifier of the form. We are now sending a quick note to the form owner to review this immediately and rectify it. We'll update you as soon we see any progress with it.

    Thank you!

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    Vadim 
    Answered on November 20, 2014 at 01:31 PM
    Thank you
    Waiting for an update
    Have a good day
    Vadim
    Sent by MailWise Your emails, with style.
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