What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embedded jotform getting stuck on please wait

    Asked by flccim on November 20, 2014 at 10:24 AM

    After accessing the form on our website and entering their information, everal people have experienced a "please wait" message and never receive a confirmation.  The transaction ultimately does not go through.

     

    Page URL:
    http://flccim.com/join-now/

    JotForm ipad doesn't work embedded jotform
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    JotForm Support

    Answered by KadeJM on November 20, 2014 at 12:26 PM

    To my understanding you are having an issue with users whom are unable to submit your jotform because it is getting stuck when submitted.

    Is this only happening on iPad? Or is it happening on computer as well?

    There is probably a conflict between the form scripts and your website scripts which is most likely the reason why it is getting stuck. So I would suggest trying to use only the iframe embed method for adding your jotform onto your webpage which should resolve this problem because it surrounds your jotform within a protective frame to prevent this issue from occurring.