What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to make a visible Hint Example on a Phone field

    Asked by serhouse on November 20, 2014 at 01:20 PM

    is it possible to make a visible sublabel for the phone field (the third field) just like for the upload button and also make the phone number mask (in this case +7 (___) __-__ ) always visible? I didn't find those options in the Form Builder.

  • Profile Image
    JotForm Support

    Answered by david on November 20, 2014 at 02:29 PM


    You should be able to have the mask show when something is entered by enabling "Fill Mask Validation":

    If this is not what you were looking for, let us know and we will be happy to see what else we can do.

  • Profile Image

    Answered by serhouse on November 20, 2014 at 04:52 PM

    Hi David and thanks for your response.

    What I was asking is actually: can I make the mask itself always visible as a hint (now +7 (___) ___-____ only appears when the mouse is moved over the Phone field, otherwise the field is empty and nothing notifies that the Phone should be entered).

    If this is not  possible, maybe I can somehow add a sublabel with a script&

    Adding a regular label is not an option for me, because in my form style all labels are hidden.

    Thank you!


  • Profile Image
    JotForm Support

    Answered by Mike_T on November 20, 2014 at 05:48 PM

    The solution here is to replace the Phone field with a Text Box field. Then, set the Input Mask and the Hint Example on that Text Box.

    Thank you.

  • Profile Image

    Answered by serhouse on November 28, 2014 at 10:47 AM

    Hi Mike, 

    thank you for your help, that's what I was looking for!



  • Profile Image

    Answered by Ben on November 28, 2014 at 01:10 PM

    Hi Sergey,

    In my colleagues name, you are welcome.

    Do let us know if you have any further questions.

    Best Regards,