December Renewal Issue

Dear Support,

On dated 28th October 2022 we have renewed Jotform subscription for 1 month which supposed to be discontinued on dated 28th November. Due to some engagement, we were forgot to downgrade the account from Sliver to Free and next month subscription was charged on dated 28th November 2022 for next month.

Currently we don't required subscription for the next month. Therefore, we request you to please cancel our current month subscription and refund the deducted amount. We have already submitted the downgraded request.

We are your regular customer need cooperation from you.

looking forward for your support in this regard.

Regards,

Naveed Ali

FWBL

Hello,

Thank your for reaching out to Jotform Support. We really appreciate your patience and understanding while we handle your request and we have raised the concern to our billing team. We will get to you as soon as we have an update from our billing team.

As soon as we hear back from them, we’ll update you here on this thread.

Appreciated for your prompt response, looking forward for your positive reply.

Hello,

We really appreciate your patience and understanding while we handle your request. Account is cancelled per request. We have refunded the charge made on the account amounting to $49.

Reach out again if you need any other help.