What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my account deleted?

    Asked by tereingamarae  on November 20, 2014 at 03:18 PM

    I have logged out and attempted to log in but it says my account has been deleted, see screenshot.

    Can someone please advise why my account was deleted and how I can reinstate it.


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    JotForm Support

    Answered by david on November 20, 2014 at 04:07 PM


    I checked your account and it appears to be active.  The username I found associated with your email address is "tereingamarae".  I also checked if the account was active and I was able to log in to it.  You should not have any problems using your account or your forms.  If there was a problem with your account earlier however, you may need to re-embed your form to your Facebook page.

    If you are still unable to log into your account, let us know and we will be happy to have another look.