Why was my account deleted?

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    Asked on November 20, 2014 at 03:18 PM

    I have logged out and attempted to log in but it says my account has been deleted, see screenshot.

    Can someone please advise why my account was deleted and how I can reinstate it.


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    Answered on November 20, 2014 at 04:07 PM


    I checked your account and it appears to be active.  The username I found associated with your email address is "tereingamarae".  I also checked if the account was active and I was able to log in to it.  You should not have any problems using your account or your forms.  If there was a problem with your account earlier however, you may need to re-embed your form to your Facebook page.

    If you are still unable to log into your account, let us know and we will be happy to have another look.