Added a paragraph to my prefill form not showing up in print or download

  • Ronsafe
    Asked on November 29, 2022 at 5:44 AM

    Good day all

    We have a Rental Delivery Note Form because this is done on a tablet we decided to shorten the input time by adding a prefilled paragraph of information. The paragraph shows up during the filling of the rest of the form, but the email alert and the downloaded version do not show the paragraph. This paragraph holds the contents of the delivery so it is very important.


    Below is a link to the form and a screenshot of what you see after you submit it.


    Can you help with this issue?

    Thanks

    Jotform Thread 4622514 Screenshot
  • Sam_G
    Replied on November 29, 2022 at 6:33 AM

    Hello Ronsafe,

    Thanks for reaching out to Jotform Support.

    Please note that, when you make some changes to your form, they are not automatically adjusted in the corresponding PDF document. Thus, please go to the PDF editor and create a new PDF document that will include all the fields from your form. Please check the instructions given below:

    g4l1q0 Xo3 F Screenshot 10

    You can also delete previous version to avoid confusion with a correct/updated version:

    112600 test2 Screenshot 21

    Give it a try and reach out again if you have any other questions.