Links on a public page not working

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    bmpskier
    Asked on September 25, 2011 at 10:11 AM

    I looked in the forum and have not found this issue addresses. I'm pointing members of my team to pages for individual submissions (thanks for your help on that last week) but the attachment links on the page are not working. Here is an example. When you click on the resume link at the bottom, you get an error page instead of the correct attachment.

    http://www.jotform.com/submission/182601027684917013

    For example, one link appears as:

      http://www.jotform.com/uploads//10401259281/182601027684917013/Kadiatou_s_resume.rtf

    But actually loads as:

      http://www.jotform.com/uploads/bmpskier/10401259281/182601027684917013/http_www.jotform.com_uploads_10401259281_182601027684917013_Kadiatou_s_resume.rtf

    But SHOULD be:

      http://www.jotform.com/uploads/bmpskier/10401259281/182611856749670165/Silvia_s_Resume.doc.rtf

    This last link is the only one that actually takes you to the attachment.

    Thanks!

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    AtacanC
    Answered on September 25, 2011 at 01:49 PM

    Hi bmpskier

     

    I think that might be a bug. I am sure that the developers will pay attention to that problem and it will be solved as soon as possible. 

    Best Regards

    AtacanC

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    abajan
    Answered on September 25, 2011 at 08:25 PM

    Hi bmpskier

    Unfortunately, it appears that the fix that the support team usually does to resolve this known issue that accasionally occurs, has not worked in your case. I will submit a ticket and see how quickly we can get this rectified for you.


    ~ Wayne

  • Profile Image
    bmpskier
    Answered on September 30, 2011 at 11:37 AM

    any word on this one?

  • Profile Image
    mliz
    Answered on September 30, 2011 at 10:06 PM

    Hi,

    As of the moment the ticket is still open and one of our developers is already looking into it. We will let you know whatever updates we have on this case by posting it in this thread. Thank you for your patience as we work on the solution.

    Sorry for the inconvenience this may have caused.

  • Profile Image
    bmpskier
    Answered on December 15, 2011 at 08:18 PM

    It has been a few months and I'm still waiting on this one. I'm going to need a workaround or something here in order to keep subscribing to your service.

  • Profile Image
    liyam
    Answered on December 16, 2011 at 03:10 PM

    We're really sorry about this.  Let me get the attention of the development team and see their response.

    Thank you for your patience and again, we sincerely apologize for your inconvenience.

  • Profile Image
    emrew86
    Answered on December 21, 2011 at 03:11 AM

    Bug has been fixed...