What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by animaladvocatesofus on September 25, 2011 at 11:27 AM

    hi, we're testing your forms to determine if we should subscribe for a paid service, and we noticed that within the last few days whenever one of our forms is submitted to us, we're getting multiple submissions of the same completed form, thus adding to our usage and confusing us as to the true form submitted to us.

    we tested using internet explorer and this happens. then we tested using firefox and it didn't happen. are you aware of this?

    for our account 9 duplicate forms were submitted. can you delete those from our usage?

    thank you

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    Answered by allanftd on September 25, 2011 at 02:36 PM

    Hi there,

    Thank you for your message. I believe this is caused by the person submitting the form. She might have pressed the Submit button of your form multiple times because the time stamp for each "duplicate" submission is different as shown in the screenshot below:

    You may need to use a JotForm feature called Unique Submissions in order to limit entries from the same IP address to one. Adding a Captcha field will also be useful in deterring intentional or accidental spam submissions.

    Please let us know if you have any other questions or concerns. Thank you and enjoy using JotForm!