Not receiving the pdf of the Approval form

  • GHNI
    Asked on November 29, 2022 at 10:46 AM

    Our Leave/Travel Request form - We have an approval form that we meaning the 2 HR's would receive after the approval. It was a pdf and included all the process. I am attaching one of the previous ones that we received. We like to have this as we can save this to their files for future records.

  • Girish JotForm Support
    Replied on November 29, 2022 at 11:18 AM

    Hello GHNI,

    Thanks for contacting Jotform Support.

    Are you referring to this last step on your approval flow?

    1669738569 63863049a76e1 63863049a76a5 Screenshot 10

    If yes, then you need to select the PDF document as shown below to be attached to the email:

    1669738702 638630ce3c421 638630ce3c3e5 Screenshot 21

    Please review and let us know.

  • GHNI
    Replied on November 29, 2022 at 11:54 AM

    Ok, so I would just add Approval Report. For some reason it did this automatically before, not sure why it was changed. I will add and hopefully that fixes the problem.

  • GHNI
    Replied on December 1, 2022 at 9:32 AM

    Thanks, that fixed it