Cannot edit form with Chrome

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    darcyp
    Asked on November 21, 2014 at 09:04 AM

    Just letting you know that jotform (specifically editing forms) doesn't work in Chrome. Clicking the fields of the form does nothing i.e. edit options/settings do not appear. I have to switch over to firefox to edit forms. Are you aware of this issue?

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    Carina
    Answered on November 21, 2014 at 11:56 AM

    I tested and could create and edit a form using Chrome.

    Which version of Chrome are you using? Have you tested with more than one form?

    You may try clearing your browser's cache to see if it solves.

    Let us know if the problem persists.

  • Profile Image
    darcyp
    Answered on November 21, 2014 at 12:31 PM
    Hi,
    I'm using the latest version of Chrome (Version 39.0.2171.65 m) for Windows
    8.1. I've noticed I've never been able to edit any of my forms with Chrome,
    so this isn't a new issue.
    All the Best,
    Padraig.
    ...
  • Profile Image
    darcyp
    Answered on November 21, 2014 at 01:31 PM
    Found the problem - you have to right click to bring up the edit menu and
    options in Chrome. Whereas, firefox - a left click brings up the edit
    options.
    All the Best,
    Padraig.
    www.weddingmusicsinger.ie
    padraig@wedddingmusicsinger.ie
    087 123 29 11
    ...
  • Profile Image
    Carina
    Answered on November 21, 2014 at 03:06 PM

    From my tests on both browsers we have extra edit menu with the same buttons. I kindly ask you to be more specific so we can run further tests.

    Have you tried clearing your browser's cache?

    Let us know if we can assist you further.