What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What country is the data I submit in my form stored

    Asked by TiinaE on November 21, 2014 at 09:25 AM

    We need the data collected via a form to be stored on computers in the uk only. It is a legal requirement for some of our partners. Do you have servers in the uk or how can we send the data to independent servers?

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    JotForm Support

    Answered by KadeJM on November 21, 2014 at 12:12 PM

    You are wondering where the data is stored.

    We have many servers that span the globe because of the cloud-based technology that we use. The easiest way to tell which servers your data is stored on is to open up one of your jotforms with the preview link and look at the server it shows. It depends on your location and your plan level mostly.

    Examples:

    http://www.jotformeu.com/form/43243069605352  - Yours says "jotformeu" in your jotform link because you're located in the uk so that is where your data is stored as well is a server in Europe.

    If it's in the US it would be http://www.jotform.us/xxxxxxxxxx as another example.

    If you are a subscriber then you will likely be using http://www.jotformpro.com server.

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    JotForm Support

    Answered by KadeJM on November 21, 2014 at 12:18 PM

    Additionally, I also meant to point out usually our server will detect your location and attempt to push you to the closest server near you.

    However, you can manually try to change it but you may experience slight problems with access and other random issues because of it. Some of our users use proxies and vpns to access other locations although we recommend using the closest servers near you to avoid complications.

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    JotForm Support

    Answered by steve on April 07, 2015 at 04:05 PM

    Hello!

    Great news. We're now Safe Harbor certified. Please see our updated Privacy policy here.

    http://www.jotform.com/privacy/

    Do let us know if you have any questions!