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  • Profile Image

    DocuSign Widget Not Showing On Form.

    Asked by bhds on November 21, 2014 at 09:41 AM
    Page URL:
    http://form.jotformpro.com/form/42954027489970

    Screenshot
  • Profile Image

    Answered by raul on November 21, 2014 at 12:26 PM

    Upon checking your form, I was able to see that the docusign widget was not being displayed on your form. So, I went ahead and cleared your forms cache and that fixed the issue on my side.

    Could you please check and let us know if the form works on your side too?
    Best Regards.

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    Answered by bhds on November 25, 2014 at 09:40 AM

    This problem is still occurring, but now on a different form:

    http://www.jotformpro.com/form/43273828072962

     

    I have cleared the forms cache, but the problem is still happening, i.e. the DocuSign widget is not displaying.  What do you suggest next?

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    JotForm Support

    Answered by Charlie on November 25, 2014 at 10:24 AM

    Hi,

    Have you tried re-adding the widget DocuSign again?

    Please try re-adding it again on that form, that should fix the problem.

    Also, I would like to suggest these following widgets regarding e-signatures:

    1. Smooth Signature 

    2. E-Signature 

    3. SignPlus 

    4. Initials 

     

    I hope this helps. Let us know if the problem still persist.

    Thank you.

     

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    Answered by bhds on November 25, 2014 at 11:05 AM

    I am reluctant to add the DocuSign widget again as removing the current instance of the widget will result in the loss of data associated with that widget, i.e. signatures already completed successfully.

    We prefer to use DocuSign as it is legally recognised in Canada (where we are based) as an electronic signature.

    Please advise how to get the current instance of the DocuSign widget on our form working.

    Thank you.

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    Answered by raul on November 25, 2014 at 11:21 AM

    Is your form embedded in a website?
    If so, could you please share the URL of your website so we can take a look at it?

    I was able to successfully load the DocuSign widget using your form's direct URL in 3 different browsers:

    Chrome

    Internet Explorer

    Firefox

    If your form is embedded in a website there could be a JavaScript conflict that may be causing the widget not to show up. In this case we recommend using the iframe code to embed the form.

    Please let us know if this helps.
    Best Regards.

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    Answered by bhds on November 25, 2014 at 11:25 AM

    The form is not embedded in a website.  We have, however, set up a 'webhop' with our DNS service with a more memorable URL for the form in question:

    application.bialik.ca

    This redirects to the form with which we are having this issue, but, as I said, the form itself is not embedded in a frame or in any other way on a website.

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    Answered by Ben on November 25, 2014 at 12:09 PM

    Hi,

    I am reluctant to add the DocuSign widget again as removing the current instance of the widget will result in the loss of data associated with that widget, i.e. signatures already completed successfully.

    This should not be the case. If you remove the old one, and add a new one with the same label. This would again show the data. If in some off chance it does not work you can always restore it back as it was before of removal of the DocuSign widget: How to View Form Revision History

    I was also able to load the widget properly on my jotform, so there is one more thing that I would suggest and that is clearing your browser cache.

    Do let us know how it goes.

    Best Regards,
    Ben

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    Answered by martinrippel on August 07, 2015 at 12:18 AM

    Hi All,

     

    Is the DocuSign widget still available? I can't seem to find ti anywhere.

     

    Thanks,

    Martin

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    JotForm Support

    Answered by Charlie on August 07, 2015 at 01:31 AM

    @martinrippel

    Hi, we usually advise our users to open their own thread so that we can better assist them. I went ahead an open one for you. Please refer to this link instead: http://www.jotform.com/answers/631395. We will address it shortly.

    Thank you.

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    JotForm Support

    Answered by TitusN on August 30, 2016 at 02:53 AM

    The DocuSign widget has been fixed - http://widgets.jotform.com/widget/docusign

    We've also made quite a few updates that make it easier to use. 

    Please give it a try, and let us know.