What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Jot forms are missing out of my account

    Asked by gary lipps  on November 21, 2014 at 11:17 AM

    I reset my password for my account with email address of gary@pixmarx.com and my existing forms do not appear.  They still work on my website:  www.pixmarx.com; however, I can not edit them.

    Any idea what I might be doing wrong?

     

    Thanks,

    Gary Lipps

     

    Page URL:
    http://www.pixmarx.com/Business.html

    my account www thanks and
  • Profile Image
    JotForm Support

    Answered by david on November 21, 2014 at 01:08 PM

    Hi,

    The username I show associated with the forms on your website is "pixmarx" along with the email you previously referenced.  When I checked your account I was able to see and edit the forms without issue.  Try logging in using your username rather than your email address.  There are two "Guest" accounts associated with your email address as well, I believe you may be logging in to one of those, rather than your main account.  Your forms are intact and ready for editing in your main account.

    Let us know if you are still unable to use your forms properly and we will be happy to have another look.