What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Total calculated value is not being displayed in the email notification I receive

    Asked by missmissymissm on November 21, 2014 at 05:19 PM

    When I submit my questions I would get a total but when I check the email where the results are sent and I do not see a total. How can I fix this?

    check and email
  • Profile Image

    Answered by raul on November 21, 2014 at 05:59 PM

    Are you referring to this form: http://www.jotform.co/form/41535077076860?

    If I understand correctly, you want to see the total score in your email notifier.
    However, upon checking the notifier. I see that there's a calculation field referenced in it {calculation27} but it doesn't exist on the form

    You need to add a form calculation widget and enter the calculation values for the radio buttons (how many points are given for each answer).

    If this is not the form you're referring to, please let us know which one is so we can take a look at it.

    Thanks.

  • Profile Image

    Answered by missmissymissm on November 24, 2014 at 08:59 PM

     

    Good evening there is already a figure in the calculation values but the form is still coming up with no totals.  Is there something else I am doing wrong?

  • Profile Image
    JotForm Support

    Answered by Kiran on November 24, 2014 at 10:51 PM

    I've cloned your JotForm to my account to check the issue. As I check your JotForm, I see that the calculation values are more than the options displayed.

    Also, I see that the calculation result is displaying the calculation values side by side instead of totalling.

    This is due to missing + symbol in between the variables. Please add + symbol in order to calculate the totals of the variables.

    The calculated result on the email is not being displayed due to the field {calculation27} doesn't exist on your JotForm. Please remove this field from the email wizard and add the Calculation field from the form fields on the right side.

    Please make these changes to your JotForm and see if it works as expected. Let us know if the issue still persists. We will be happy to assist you.

    Thank you!

  • Profile Image

    Answered by missmissymissm on November 25, 2014 at 05:12 PM

    Good evening.  I made the changes that you mentioned but now all my answers are coming up as incorrect.  I don't know if it is totalling correctly as I am always getting a zero correct for all my responses.

  • Profile Image

    Answered by raul on November 25, 2014 at 06:40 PM

    Your notifier was using the wrong field name for the calculation tool.

    I went ahead and fixed it for you.
    On my test submission the correct total score was included in the email notification sent to you.

    Let us know if you need further assistance.
    Best Regards.

  • Profile Image

    Answered by missmissymissm on November 25, 2014 at 09:56 PM

    I am really confused. The calculation field is working but when I click submit all the answers are showing as incorrect.  This form was working where the information was submitting properly but since trying to fix the calculation it appears as though the results submitted via email is now calculating incorrectly. Please provide some insight 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 26, 2014 at 04:48 AM

    @missmissymissm

    You are using incorrect tags for the field answers. May I ask where these tags came from?

    For example, the first field's answer should be generated by the tag {1in} and not {1Cash} as in your form's email right now -- you can get this tag by clicking the question from the Form Fields list on the right side of the email wizard.

    Please insert the correct tags to your email notification (again by clicking the corresponding question in the "Form Fields" list).

    This should make the selected option appear next to the questions.

    Let us know if you require further assistance.

  • Profile Image

    Answered by missmissymissm on November 26, 2014 at 01:01 PM

    Good afternoon, I really am trying my best to fix this but I ran into another snag.  I made the changes you requested but still when I click submit all the answers are showing as incorrect.  The total is correct on the form but when the form is submitted, the answers are all showing incorrect.
  • Profile Image
    JotForm Support

    Answered by Kiran on November 26, 2014 at 01:43 PM

    I've tried submitted your JotForm and noticed that you are trying to calculate the results using our QuizForm App. I've moved your question to a new thread since this is a different issue and shall be addressed there.

    http://www.jotform.com/answers/465358 

    Thank you!