What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my subscription?

    Asked by victormunozloj on September 25, 2011 at 10:48 PM

    I want to go back to the free subscription.  Can you please helpe me?  Thx. Victor

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    JotForm Support

    Answered by liyam on September 25, 2011 at 11:05 PM

    Hello Victor,

    You can cancel your subscription by logging in to your PayPal account and cancelling your subscription there.  Here are the steps to cancel via PayPal:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    If you have other questions or concerns, please let us know.  You can also subscribe again anytime you wish to our paid services again.

    Thank you for using JotForm!

    Warm regards,

    Liyam