Iam trying to add my form to my website, but it keeps giving me an error message stating "currently your browser is unsupported, use keyboard shortcut

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    Asked on September 25, 2011 at 11:07 PM

    use keyboard shortcuts instead, browser unsupported, what does this mean?

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    Answered on September 26, 2011 at 04:52 AM

    Hello mate,


    As the title says "currently your browser is unsupported"  it would be better if you will add what browser you are using and its version, maybe that would help for this question to be solve out. 


    All the best,


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    Answered on September 26, 2011 at 07:20 AM

    Hi KaraMade,

    Aside from the version of the browser you are using we will also need information on what embed code you were using and the website you want to have it added.

    Your response is highly appreciated.

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    Answered on September 26, 2011 at 10:18 AM

    Im using Firefox at home along with Safari, the only thing i was told to do was to copy and paste the source code to my webpage, and that was all. Im not sure what the "embedding" codes mean.

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    Answered on September 26, 2011 at 10:33 AM

    and also i tried to copy and paste the source code when i got to work because we run IE, but a security blcok popped up and i hit 'No", it asked something about copying and pasting from the Jotform website, so now i cant do anything. Can someone help me with this please

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    Answered on September 26, 2011 at 06:26 PM

    Hi Karamade,


    Can you post the url of where you are hosting the form? 

    I can have a look at it in a few differerent browsers & look over the embed code. 



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    Answered on September 27, 2011 at 12:17 AM

    Hi karamade,

    Thank you for using JotForm.

    Embed code is used to add your form to your website. To obtain it:

    1. Navigate to your form.

    2. Click "Embed Form" from the "Setup & Embed" tab.

    3. Select any embedding method.

    You can visit this article, http://www.jotform.net/help/67-So-Which-Form-Embed-Code-Should-I-Use, to help you choose what embed code would fit your needs.

    As for the error message you've mentioned earlier, it is caused usually by an old web browser issue or when your JavaScript is disabled. I suggest you check your JavaScript settings and update your browser.

    If that doesn't help, please provide us your website's URL (e.g. http://www.mydomain.com) for further investigation.

    We will be waiting for your response.


    Albert  JotForm Support