Account continues to lock us out

  • Andrew
    Asked on November 30, 2022 at 2:11 PM

    We are now unable to log in to our account!!!


    We are also missing submissions, there is a notable delay in the arrival of submissions, is this possible with our missing submissions?


    Regards,

    Andrew

  • Fahad JotForm Support
    Replied on November 30, 2022 at 2:48 PM

    Hi Andrew,

    Thanks for reaching out to Jotforn Support. Regarding getting lockout, It seems like you tried to log in using multiple devices and locations. The system automatically detected logins of the account from different devices/locations, IP and to make sure that the person who is trying to access the account is the account owner, our security system initiates an authentication code sent to the account email address for verification purposes.

    Our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. It is a violation of our Terms of Use to share login credentials with other individuals. If you want multiple users plan you can upgrade to Jotform Enterprise. We have flushed your login attempts. Also, please note that we could not disable the authentication code feature.

    Regarding missing submissions, it is a different topic question. I have created a separate thread for it you can follow it here: 4630241

    I will respond to your new ticket shortly.