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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the difference between adding SMTP manually and verifying email

    Asked by GAGbyme on November 23, 2014 at 03:46 AM

    What is the difference between adding SMTP manually and verifying email?



    This is a re-post of a comment on How to Add a Custom Sender Address to an Email Alert

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    JotForm Support

    Answered by jonathan on November 23, 2014 at 06:11 AM

    Hi,

    Thank you for contacting us.

    You must be referring to this option on the user guide 

    -How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    The "Setup SMTP" and "Verify Address" option.

    I suggest you check also the other user guide for SMTP email setup

    -How-to-Setup-SMTP-for-a-Form

    You can see what SMTP was about

    If you want to use your own SMTP email, you will have to provide your SMTP email server details to setup.

    While the "Verify Address" option will authenticate your custom email address thru verification method.

    Hope this help. Inform us if you need further assistance.

    Thanks.

     

     

     

     

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    Answered by GAGbyme on November 23, 2014 at 06:17 AM

    So I must actually do both?

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    JotForm Support

    Answered by jonathan on November 23, 2014 at 06:30 AM

    Hi,

    No, you can use only one option from this if you only want to use custom sender email in your form Email Notifier.

     

    It is either "Setup SMTP" or "Verify Address" method.

     

    Thanks.

     

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    Answered by GAGbyme on November 23, 2014 at 07:10 AM

    I still do not understand how it work if I do the verification method without providing SMTP servers.

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    JotForm Support

    Answered by Jan on November 23, 2014 at 08:23 AM

    Hi,

    You can only choose one method just like what my colleague Jonathan said.

    Setup SMTP

    You can use this method by providing the SMTP settings of your own email server. It is because that you will use this server to send emails. It is like using an external server to send notifications or autoresponders to the users.

    Verify Email Address

    You can just put an email address here, then we will be sending you a verification code. In this method, we will use JotForm servers to send email to the users. Although we will be putting the custom email address as the sender.

    Hope this helps. Thank you!

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    Answered by GAGbyme on November 23, 2014 at 03:29 PM

    I understand that I can only choose one method but your colleague did not answer my question telling me the technical difference.

    Now I understood because you told me. So you recommend me to use JotForm servers?

    Will there be any restrictions?

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    Answered by Shadae on November 23, 2014 at 06:45 PM

    Hi GAGbyme,

    The server that you use is mostly due to your preference. There are not many limitations when sending it from the JotForm servers.

    As you currently have a Free Account, you are limited to having 2 emails sent per hour. Paid accounts do have a limit of 100 emails per hour.

    I hope this helps. Please inform us if you need further assistance.

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    Answered by associationforcoaching on August 24, 2016 at 02:17 PM

    Hello -I tried to use the Verification method of setting up a custom email response, but it did not work.

    Regarding the limit of 2 emails sent per hour.  Is that 2 emails sent through JotForm from a custom recipient per hour, or simply no more than 2 of any emails per hour are sent using the free account?

    If that is the case, and if more than 2 persons submit a form within the 2 hours, will the extra emails wait in a queue until the time limit is up, or will the person filling out the form not be able to submit it? 

    Thanks.

     

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    JotForm Support

    Answered by EltonCris on August 24, 2016 at 02:54 PM

    @associationforcoaching

    We will answer your question on a separate thread here https://www.jotform.com/answers/914936.

    We'll be on it shortly.

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    Answered by gcallard on October 03, 2016 at 02:04 PM

    Never mind - fixed it!