Error: You've run our of submission quota

  • XODanceLabel
    Asked on December 1, 2022 at 8:25 AM

    Hi!

    I've seemed to reach my submission storage limit of 500 however I have cleared my account of all submissions on all forms and the storage limit is still reflecting a maxed out amount.

    I checked out the help center to see if anyone else experienced this issue and got a response and found something, however none of the information provided assisted me with rectifying the issue so I'm here asking for help.

    I did clear out my "Trashed Entries" as well.


    Error: Youve run our of submission quota Image 1 Screenshot 20

    Jotform Thread 4633073 Screenshot
  • Chris_L JotForm Support
    Replied on December 1, 2022 at 8:32 AM

    Hi XODanceLabel,

    Thanks for reaching out to Jotform Support. I've recalculated your account usage limits and cleared your form cache from our end. Since everything is below the limit, the account should be active now and forms should accessible as well.

    We also have a guide about Understanding Your Account Usage and Limits that you can check out.

    Give it a try and let us know if you have any other questions.

  • XODanceLabel
    Replied on December 1, 2022 at 12:38 PM

    Hey! Thank you for your assistance.

    The submission storage message is no longer there and I'm also no longer able to view the submissi storage limit as it was before. Even with the warning gone my Forms are still saying they're over quota. Please let me know if there's a wait period before everything goes back to normal and if yes how long that will be.


    Thank you.1669916288 6388e6800fefb 6388e6800febc Screenshot 10

  • Joram_Perucho Jotform Support
    Replied on December 1, 2022 at 12:55 PM

    Hi XODanceLabel,

    Thank you for getting back to us. The free account has a limit of 5 forms. I checked your account and I can see that you have 10 forms. You can disable/delete a form for you to create a new one.

    Let us know if there's anything else we can help you with.

  • XODanceLabel
    Replied on December 2, 2022 at 8:04 PM

    Hi! I'm not referring to the number of forms I have access to. I'm referring to the submission Storage limit of 500 which is the cause for my forms saying its over submissions quota when trying to access them.

    Please attached image for further reference.

    1670029435 638aa07bb0784 638aa07bb0748 Screenshot 10

    How can this be rectified? I already permanently deleted all submissions from all forms.


  • Joram_Perucho Jotform Support
    Replied on December 2, 2022 at 10:37 PM

    Hi XODanceLabel,

    Thank you for clarifying this. I checked your forms and they are showing up on my end without any errors. They show up as active. I can also see that it is not reaching the limit. I cleared your form cache again. Please log out and then log back in to check. You may also consider clearing your browser cache or trying this on a different browser.

    If the issue still persists, please let us know.