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    Form not working correctly when embedded on webpage

    Asked by vtsampazis on November 23, 2014 at 08:19 AM

    The fprm appears on our site and looks good, but when choose the values on the drop down fields (the first eight ones), we don't see the results in the calculation fields (fields 37, 38, 39, 40).

    We don't see also the hover text at fields 8, 6, 7, 37, 38, 39, 40, 57.

    At the preview in jotform edit mode, everything seems to work right, but in the page in our site doesn't.

    I tried to do several things, like to embed again the java code in our page, i checked the calculation fields several times, i embed  the form into another site, but nothing worked

    Page URL:
    http://www.oleng.eu/ftiakse-to-diko-soy-autonomo/

    Screenshot
    site www jotformeu hello
  • Profile Image

    Answered by Shadae on November 23, 2014 at 10:01 AM

    Hi vtsampazis,

    I have been able to replicate the issue that you have been experiencing with your form when embedded to your webpage.

    However as stated all of your calculations and hover text work on your direct form. As such it appears that there is some conflict on your webpage. 

    To resolve this issue you would need to embed your form using the iFrame embed code. How to get your iFrame Code.

    I hope this helps, please inform us if you need further assistance.

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    Answered by vtsampazis on November 23, 2014 at 02:52 PM

    Dear Shadae,

    thank you for your quick reply.

    I enbed the iFrame code and it seems to work propertly now.

    Let me ask you what is the difference between iFrame and the general embed code

     

  • Profile Image

    Answered by Shadae on November 23, 2014 at 04:55 PM

    Hi vtsampazis,

    When using the other embed codes, the code interacts with the rest of the code on your webpage. This can cause conflicts with the form code, which would cause certain elements not to work correctly.

    The iFrame basically places your code in a frame as if it is on its own page and its own individual code. This means that your form code does not interact with the code on your webpage. This greatly reduces the chance of any conflict.

    I hope this information has been helpful. Please inform us if you need further assistance.