What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Ι click cancel for my subscription and it asks for a username.

    Asked by ignatioua on September 26, 2011 at 07:56 AM

    I would like to cancel my subscription because i do not need the form anymore. It keeps telling me that I have entered invalid useranme and password, it won't accept my email as valid, and it preloads a long number on the username field.


    Can you cancel it for me?


    Thank you

  • Profile Image
    JotForm Support

    Answered by mliz on September 26, 2011 at 08:08 AM

    Hi ignatioua,

    Your subscription has been canceled it is scheduled to be downgraded on October 6 until then your account shall remain Professional.

    Just thought you might want to know as an added information, since you were using credit card for payment it was handled by the payment gateway Plimus. The long string of numbers is your Plimus username.

    If you forgot the password you may visit the link below and enter the email address used upon sign up.


    Thank you for using JotForm.