What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not seeing check box of the Terms And Conditions Widgets.

    Asked by alexnat on November 23, 2014 at 06:45 PM

    I have found that the check box in the terms and conditions widget on my booking form is no longer visible. Could you please help me fix this?

    ****************

    I cannot see the checkbox, please see this screenshot. So can you please advise why this is the case?

    ***********************

    Also when I preview the form using Jotform, I cannot see the checkbox. Please see this screenshot:

    Page URL:
    http://www.citymatchmaker.co.uk/sign-up

    checkbox terms and conditions
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 23, 2014 at 06:54 PM

    Please see this guide on how to upload a screenshot to the forum: http://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    I as said on the previous thread, the check box shows up on your form:

    Is this happening on a specific browser version? I would recommend you to log out, clear your browsers cache, and log back in, let us know what happens.

  • Profile Image

    Answered by larsius on November 24, 2014 at 06:20 AM

    I have the same problem on my macbook pro, with both safari and firefox latest version
  • Profile Image

    Answered by alexnat on November 24, 2014 at 07:51 AM
    I assume that this is being investigated?
    Natalie Alexander
    CITY MATCHMAKER
    07786 061019
    citymatchmaker.co.uk @CityMatchmaker
    ...
  • Profile Image

    Answered by Ben on November 24, 2014 at 10:12 AM

    Hi @Larsius

    I have moved your question to a new thread here http://www.jotform.com/answers/463881 so that we can properly help you with your issue. While they might seem same, they might not be, but in either case will allow us to better understand the issue.

    @alexnat

    I took a look at your website and I too can see the checkbox.

    Can you please tell us if this happens on all of your browsers or only one and if you have tried clearing your browser cache?

    Best Regards,
    Ben

  • Profile Image

    Answered by alexnat on November 26, 2014 at 03:51 AM
    Hi Ben,
    I have tried clearing the cache and this doesn't help.
    I could also see that this worked on someone else's laptop when I asked them to try it. Therefore I suspect that it is dependent on the platform used to view it. I have tried on my iPhone and Surface Pro 3 and neither of these display the checkbox. It is not helpful if it is not visible on certain platforms since I have a variety of users completing the form.
    I would appreciate it if you could investigate further.
    Thanks,
    Natalie
    Natalie Alexander
    CITY MATCHMAKER
    citymatchmaker.co.uk @CityMatchmaker
    ...
  • Profile Image

    Answered by Ben on November 26, 2014 at 08:34 AM

    Hi Natalie,

    Can you please check this form and if it is working for you?

    http://form.jotformpro.com/form/43293126195961

    If it does, you can clone it to your account following these steps: How to Clone an Existing Form from a URL

    Do let us know how it goes.

    Best Regards,
    Ben

  • Profile Image

    Answered by alexnat on November 27, 2014 at 08:21 AM
    Hi Ben,

    This is now working. Thanks for your help with this.

    Best regards,
    Natalie

    Natalie Alexander
    Founder & Managing Director
    CITY MATCHMAKER
    www.citymatchmaker.co.uk | @CityMatchmaker | facebook.com/CityMatchmaker

    ...
  • Profile Image

    Answered by Ben on November 27, 2014 at 09:27 AM

    Hi Natalie,

    Great to hear that it is working for you and you are welcome :)

    Do let us know if you have any further questions and we would be happy to help.

    Best Regards,
    Ben

  • Profile Image

    Answered by hypnoslimmer on January 01, 2015 at 11:27 AM

    Hello all,

    i am havin his problem - can anyone help please

  • Profile Image
    JotForm Support

    Answered by Charlie on January 01, 2015 at 11:51 AM

    Hi hypnoslimmer,

    To better assist you personally, I've created a separate thread to where we will help you and focus on that problem that you are having, please refer to this link: http://www.jotform.com/answers/489244.

    Thank you.