What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving payments through paypal

    Asked by beadingintheozarks on November 23, 2014 at 09:05 PM

    I am losing money because your system does not work.  Fix it.  Paypal has NO payments recorded.  Where is my money???

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    JotForm Support

    Answered by Jan on November 24, 2014 at 09:31 AM


    We are sorry for the inconvenience. I checked your email address and I saw that it is on the bounce list. I removed it from the list.

    On the notifications, please make sure that "Reply-to Email" value should be "Email". 

    I also suggest whitelisting our IP addresses.


    Please refer to this article on How to setup email alerts to prevent email bouncing related issues.

    Can you please double check your paypal account too see if the payments were made?

    Please check the submissions page if the forms were submitted with payments. Take note that if they did not continue the payment, it will appear on the incomplete payments.  

    Hope this helps. Let us know if the issue is still the same. Thank you.