What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How should I reply to notifications of new posts in threads to which I am subscribed?

    Asked by maglobe on November 24, 2014 at 07:20 AM
    Re, your email.  I kept sending new messages because the email I received from you indicated that if I replied to the email, it would not be read as it had an address of "noreply".  I asked if that was the case, but I didn't get a reply from you.
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    JotForm Support

    Answered by abajan on November 24, 2014 at 09:24 AM

    Hi Alec,

    The notification you receive is meant to be simply that: a notification. Even though replies posted via your email would normally appear in the thread, we don't recommend this method. The better way to reply to notifications of new messages in threads to which you have previously posted is to click the View this thread on browser link at the bottom of each notification

    and make your reply in the thread. It's better to view new responses (and respond to them) in the thread because sometimes edits are made to replies and no notifications are sent in such instances. There have also been several cases of user replies via email turning up blank on the forum.