- JotForm SupportabajanAnswered on November 24, 2014 at 09:24 AM
The notification you receive is meant to be simply that: a notification. Even though replies posted via your email would normally appear in the thread, we don't recommend this method. The better way to reply to notifications of new messages in threads to which you have previously posted is to click the View this thread on browser link at the bottom of each notification
and make your reply in the thread. It's better to view new responses (and respond to them) in the thread because sometimes edits are made to replies and no notifications are sent in such instances. There have also been several cases of user replies via email turning up blank on the forum.