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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank space when form is embedded - after account got autosuspended

    Asked by chglat on November 24, 2014 at 12:51 PM

    I created three forms to embed into my WIX website. Every time I enter the code in Wix it just show a blank box. My form does not appear. Also in JotForm when I click preview it just says form not found. I can clearly see my form that I created on the edit page. I have never had this problem before with Jotform and WIX. My website is www.changeyourlatitudetravel.com but there is nothing to see on the website as nothing at all appears when I enter the code. Please help. 

     

    Just tried with iform and just gives me a big gray box, no form.

    blank space My Forms JotForm problem preview
  • Profile Image

    Answered by Ben on November 24, 2014 at 02:15 PM

    Hi,

    Your account was suspended by our system for collecting credit card information which is against our Terms of Use. You must remove the fields collecting this info before we can restore your account.

    If you want / need to charge your visitors you must use the payment processing widget instead.

    Useful guides:

    Payment Forms

    Order Form Basics

    Order Form Types

    If you have any further questions, feel free to let us know.

    Best Regards,
    Ben