empty form submitted while having required fields

  • Geodesyxyz
    Asked on November 24, 2014 at 2:04 PM

    Hello,

     

     

    Let me share one unexpected issue - http://form.jotformeu.com/form/43261348086355 - this form should work with all its required fields. I input a photo in it. Afterwords I clicked on the send button and the form was sent empty. I suppose there is some problems caused by the photos.

     

    Would you please check the issue! Thanks! (in the meantime I removed the photo...) The empty submission is still not deleted from the server. /Unfortunately in such cases the submissions counts upwards.../

  • Kiran Support Team Lead
    Replied on November 24, 2014 at 3:15 PM

    I am sorry to see that you are experiencing issues with your JotForm. I've cloned your JotForm to my account and tried to add the same image that you had on your JotForm. But, I was not able to replicate the issue and it prompted me to fill in the required fields.

    empty form submitted while having required fields Image 1 Screenshot 20

    I suspect that this issue should be with the browser. Could you please try clearing the form's cache and browser cache to see if that resolves the issue.

    Please let us know if the issue still persists. We will be happy to look into this issue further.

    Thank you!

  • Geodesyxyz
    Replied on November 26, 2014 at 1:44 PM

    I think there is a problem when I add photo in the form. I noticed that on my smartphone the "next" button does not work in the case with attached photo.

    So, finally I decided to delete the photo, regardless to its beauty... If it exist, this causes problems. If you would like, you can check the situation.

    Thanks for understanding!

  • Kiran Support Team Lead
    Replied on November 26, 2014 at 2:16 PM

    Okay, could you try cloning this JotForm to your account and then add the photo to see if the new JotForm also having the same issue? To clone the JotForm into your own account again, please click on Create Form -> Import form -> Clone existing form

    empty form submitted while having required fields Image 1 Screenshot 20

    If you can add the photo to the original JotForm, we'll investigate what exactly causing the issue. Let us know if you need further assistance.

    Thanks!

  • Geodesyxyz
    Replied on December 3, 2014 at 1:38 PM

    Hello! I am sorry but I don't understand your idea? Could you please give me the URL of the form where you want to put the photo in? Thanks!

  • Kiran Support Team Lead
    Replied on December 3, 2014 at 3:08 PM

    I mean to ask you to clone the existing form to your account and try adding the image if that makes any difference.

    To clone the form, please follow the instructions below :

    1. Login into your JotForm account and click on Create to create a new form

    empty form submitted while having required fields Image 1 Screenshot 40

    2. Click on Import

    empty form submitted while having required fields Image 2 Screenshot 51

    3. Now, select From a web page and enter the current form URL i.e., http://form.jotformeu.com/form/43261348086355 and click on Continue

    empty form submitted while having required fields Image 3 Screenshot 62

    4. Now, the form is cloned to a new form so that you can make modifications for testing. Add the image now and preview/test the form if makes any difference.

    Hope this information helps. Please get back to us if you need further assistance. We will be happy to help.