What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embed Form Plugin not working into WordPress 4.0.1 version update

    Asked by Printrbot on November 24, 2014 at 03:29 PM

    All of our embed forms have stopped working on our wordpress site.  It looks like maybe the plugin is not compatible with v 4.0.1?  We haven't adding anything lately and I have checked with our host WP Engine and they also concluded that it might be an issue with v4.0.1

    Any suggestions?

    Page URL:
    http://printrbot.com/distributor-request-form/

    embed form plugin stopped working wordpress
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    JotForm Support

    Answered by Welvin on November 24, 2014 at 04:33 PM

    Hi,

    Thank you for reporting. I have now forwarded this thread to our developers. We will inform you here once this get fixed. For now, oEmbed Method works: https://wordpress.org/plugins/jotform-oembed/. Our newest WP Plugin.

    Just simply install the plugin, get your form URL and paste it into the page/post. The form will be automatically placed to the editor as if you are embedding the form using the Embed Form plugin or the iFrame method.

    Thanks

     

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    Answered by Printrbot on November 24, 2014 at 08:47 PM

    I changed to that plugin and it works.  However, the form does not extend all the way to the bottom as it forces the user to scroll within the page.  Is there a way to fix that?

    http://printrbot.com/contact/media-and-press/interviews-and-review-units/

     

    and on the flip side, some forms appear to be adding extra padding.  Are all forms set to a fixed height or something?

     

    http://printrbot.com/education/add-your-school-to-the-education-map/

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    Answered by DarkFx on November 24, 2014 at 09:20 PM

    Hi Printrbot,

    I checked your site and it seems the problem is in your JotForm iFrame, if you can edit the iFrame please try to change the height of your iFrame height="1000" to height="100%" or height="1400".

    Hope this help!

    Thank.

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    Answered by Printrbot on November 24, 2014 at 09:32 PM

    I have the URL for the form pasted directly into the standard wordpress editor.  How/where can I adjust the height setting?

    http://printrbot.com/contact/media-and-press/interviews-and-review-units/

     

     

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    Answered by DarkFx on November 24, 2014 at 10:38 PM

     

    Hi Printrbot,

     

    Can you share the URL form that you pasted to your wordpress site?

    I will try to solve the problem into my wordpress site. :)

    or

    Try to copy the iFrame below to your website.

    <iframe src="//oembed.jotform.com/form/30885581067967" width="100%" height="1400"></iframe>

    Note: Use the Text editor not the Visual editor, please check the screenshot below.

    Thanks.

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    Answered by Printrbot on November 25, 2014 at 12:45 AM

    I was just pasting this... http://jotform.com/form/30885581067967 and not wrapping in an iFrame.  I tried your code and it seems to be working, but it looks like you have to hard code the height?

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    Answered by DarkFx on November 25, 2014 at 01:09 AM

    Hi Printrbot,

     

    I checked your site again and I see your form is ok now. :)

    Anyways, It seems that there have a problem on the form when you hitting the required fields. Try to put your cursor to the required fields and don't type any text and you can see the problem that there is a scroll on the left or check my screenshot below. :)

    It's better to change to height="1300" of your height="1200" or try put height="100%".

    Hope this help!

    Thanks.

     

     

     

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    Answered by Printrbot on November 25, 2014 at 01:14 AM

    thx, I bumped up 100px as 100% doesn't seem to work.

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    Answered by DarkFx on November 25, 2014 at 01:40 AM

    Hi Printrbot,

    I'm glad that your form is fixed now. :)

    If you copy your JotForm form link only into your Wordpress website they will automatically created an iFrame, but you can't get rid the height of the iFrame, so its better to put an iFrame or use the generated iFrame code on the JotForm Embed Form and change the height of your desire. :)

    Thanks!

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    Answered by Printrbot on November 25, 2014 at 03:18 PM

    sounds good, thanks for the info!

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    JotForm Support

    Answered by paulsimpson on December 07, 2014 at 08:46 AM

    Thanks for reporting this. A new version of the plugin has been created to fix the bug. Please update to the new version through your Wordpress admin panel. Sorry for any inconvenience caused.

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    Answered by Printrbot on December 07, 2014 at 12:50 PM

    The shortcode works great, but the popup dialog box to select the forms is showing up below my "page builder" popup for my Divi theme from Elegant Themes.  On your next update can you set the layer of the form selector to be higher?

     

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    JotForm Support Manager

    Answered by Jeanette on December 07, 2014 at 02:38 PM

    I've forwarded your comment to our developer.

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    Answered by nlauer1153 on December 12, 2014 at 05:49 PM

    The same issue may be happening to me.  

    I"m a new user and really need to figure out how to get this to work as well.  When can an update be made so that we can find the dialog box? 
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    JotForm Support

    Answered by jonathan on December 12, 2014 at 08:33 PM

    @ nlauer1153

    We will attend to your question on this thread http://www.jotform.com/answers/474622  as soon as we can.

    Thanks.

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    JotForm Support

    Answered by paulsimpson on January 13, 2015 at 10:09 AM

    This has now been fixed with the latest version of our plugin. Please update through your WP admin area.

    Thanks

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    Answered by nancy on January 17, 2015 at 08:46 PM

    It hasn't been fixed as far as I can tell.  Clicking the pencil still does nothing although I have the latest version of the plugin.  On top of that, all the forms I added via iframe have now disappeared. 

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    Answered by Sean on January 17, 2015 at 11:33 PM

    Hi Nancy,

    Thank you for posting your feedback and I am sorry that you are still experiencing this problem. Did you try a different browser to see if the issue persist? I would recommend clearing your browser cache and giving it another try to see if the problem still exist. It is possible that you are experiencing a cache problem at this time since the new updated plugin should have resolved the issue. We will await your response.


    Cheers!
    Sean