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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I logged into today and my form is missing

    Asked by cpmcInformatics on November 24, 2014 at 06:13 PM

    I logged into today and my form is missing.

    It is no longer listed underneath "myforms"

    Can you please fix asap?

     

    Page URL:
    http://form.jotform.us/form/43168390436155

    JotForm forms missing account
  • Profile Image
    JotForm Support

    Answered by Charlie on November 24, 2014 at 07:24 PM

    Hi,

    Upon checking your account, under the username cpmcInformatics, I see that there are 3 forms there. 

    This one though http://form.jotform.us/form/43168390436155 is associated with a different account.

    Please do check if you are logged in to your account, you can see it by clicking the Account settings icon at the upper right of the page. If you are logged in, you should see your account details.

    I would also like to recommend that you clear your browser's cache and try using different web browsers. 

    Let us know if you are still having problems.

    Thank you.

  • Profile Image

    Answered by cpmcInformatics on November 24, 2014 at 07:41 PM
    Hi,
    I have CPMCInformatics set up for my work, who I am creating the form for.
    Would the different account be under my personal account
    anjulidroll@gmail.com.
    Other than that, I cant recall another username I've created.
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on November 24, 2014 at 08:25 PM

    Hi,

    I see that this form ID 43168390436155 is now with your account cpmcInformatics. Are you still having problems with seeing your forms? I see forms named "Dragon License Allocation - WBR", "Dragon License Allocation - WBR" and "Communication Request Form" are active and in your account and it seems that you are currently updating them? Are you still having problems in accessing the forms? Let us know if you still need assistance on this.

    Thank you.

     

  • Profile Image

    Answered by cpmcInformatics on November 24, 2014 at 08:41 PM
    Hi,
    I just saved the form as a template and then logged into the CPMCaccoutn
    and pulled down the template. Sorry if the work around was not appropriate
    - you're now welcome to delete the template if you want. Thanks so much for
    your help
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on November 24, 2014 at 09:02 PM

    Hi,

    You're most welcome, I'm glad the problem is now resolved. If you need assistance again or have any other concerns, please feel free to open up a new thread here in the forum, we'll be more than happy to help you.

    Thank you.