Not redirecting to Thank you page and email notifications not sent

  • AMMJE
    Asked on November 24, 2014 at 6:59 PM

    Hello:

     After submission, None of the thankyou works , I tryied all,

    the default message Doesn´t work

    the specific url I created http://http://www.foroammjecentro.com/gracias.html   DOESNOT WORK

    the edited message, does work either, my event is on wednesday, and my attendees are getting frustrated.

     

    Also the submission notification is not received in the default email...

     

     

  • Kiran Support Team Lead
    Replied on November 24, 2014 at 8:00 PM

    I was able to replicate the issue that you were referring to by cloning your JotForm to my account. However, I was also able to find that there is a condition based on a deleted field which is not allowing the form to send your notifications or redirecting to Thank you page.

    Not redirecting to Thank you page and email notifications not sent Image 1 Screenshot 30

    Please correct or remove this condition from Conditions Wizard that allows the form to complete the actions after clicking on submit button. Also I notice that the Thank you page is selected to default thank you page. 

    Not redirecting to Thank you page and email notifications not sent Image 2 Screenshot 41

    You can now change the redirection of thank you page to the provided URL.

    Hope this information helps. Please let us know if the issue still persists. We will be happy to look into this issue further.

  • AMMJE
    Replied on November 24, 2014 at 8:01 PM
    Gracias, su mensaje a sido recibido. Estaremos en breve en contacto con Ustedes.
    ...