What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not redirecting to Thank you page and email notifications not sent

    Asked by AMMJE on November 24, 2014 at 06:59 PM

    Hello:

     After submission, None of the thankyou works , I tryied all,

    the default message Doesn´t work

    the specific url I created www.foroammjecentro.com/gracias.html   DOESNOT WORK

    the edited message, does work either, my event is on wednesday, and my attendees are getting frustrated.

     

    Also the submission notification is not received in the default email...

     

     

    Page URL:
    WWW.foroammjecentro.com/registro

    message www hello all
  • Profile Image
    JotForm Support

    Answered by Kiran on November 24, 2014 at 08:00 PM

    I was able to replicate the issue that you were referring to by cloning your JotForm to my account. However, I was also able to find that there is a condition based on a deleted field which is not allowing the form to send your notifications or redirecting to Thank you page.

    Please correct or remove this condition from Conditions Wizard that allows the form to complete the actions after clicking on submit button. Also I notice that the Thank you page is selected to default thank you page. 

    You can now change the redirection of thank you page to the provided URL.

    Hope this information helps. Please let us know if the issue still persists. We will be happy to look into this issue further.

  • Profile Image

    Answered by AMMJE on November 24, 2014 at 08:01 PM
    Gracias, su mensaje a sido recibido. Estaremos en breve en contacto con Ustedes.
    ...