Cancelling Subscription

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    Asked on November 24, 2014 at 10:31 PM

    We only use this form once a year and we're a non-profit. I just saw we got charged again but didn't realize it was a renewing subscription. Can we cancel our subscription?


    BJ Mace

  • Profile Image
    Answered on November 25, 2014 at 12:10 AM

    Hello BJ Mace,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-6HH270483X576434B

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : 

    Thank you!