- sherif_fAsked on November 25, 2014 at 04:00 AM
You have disabled my form that i have started with you 19-11-2013 and you have collected from my Credit card 19 month ( YOU CAN SEE THAT IN MY BILLING ) !!! please refund me 7 months as you said in previous email
Waiting for your reply
email : firstname.lastname@example.org
- JotForm Supportashwin_dAnswered on November 25, 2014 at 06:47 AM
You seems to have created multiple thread for the same question. I have already responded to you on the following thread: http://www.jotform.com/answers/464395?entrymessage=10732640770
Your account is disabled because you have exceeded the allowed submission limits. In free account you can only receive up to 10 SSL submissions but you have received 15 SSL submissions already. I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.
You should have received the warning emails which is sent whenever you reach close to your allowed submission limits.