What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why all my forms are disabled?

    Asked by sherif_f on November 25, 2014 at 04:00 AM

    You have disabled my form that i have started with you 19-11-2013 and you have collected from my Credit card  19 month ( YOU CAN SEE THAT IN MY BILLING ) !!! please refund me 7 months as you said in previous email

    Waiting for your reply

    email : masattelite@gmail.com

    credit card and email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 25, 2014 at 06:47 AM

    Hello Sherif_f,

    You seems to have created multiple thread for the same question. I have already responded to you on the following thread:  http://www.jotform.com/answers/464395?entrymessage=10732640770 

    Your account is disabled because you have exceeded the allowed submission limits. In free account you can only receive up to 10 SSL submissions but you have received 15 SSL submissions already.  I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    You should have received the warning emails which is sent whenever you reach close to your allowed submission limits.

    Thank you!