What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did I receive an email regarding payment when I allready did it yesterday?

    Asked by VentasOnlineDuarte on November 25, 2014 at 08:52 AM

    We've just made the monthly payment yesterday and it was successful, want to know why we continue receiveing mail regarding payment. Attached to this message we send you the screenshoot of successful payment receipt. Thanks.

    Screenshot
    email receive message thanks attached and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 25, 2014 at 09:24 AM

    Hello VentasOnlineDuarte,

    I did check your account and it seems you have upgraded your account again yesterday with order #INT141124-7437-35118 but your old subscription was not cancelled. That is the reason why you have received the failed payment emails.

    I have taken care of this issue and cancelled your old subscription #INT141015-2040-96497S. Now you have only one subscription and is in good shape until the next renewal date of December 24, 2014.

    Thank you!

  • Profile Image

    Answered by VentasOnlineDuarte on November 25, 2014 at 09:31 AM
    Ok, thank you, that's a good relief. Nex time we will pay for a year to
    avoid any future issue.
    Thank you, JOtform is just a great service, thanks again.
    *Camilo*
    *CEO - Cilograf.com*
    Cordialmente
    *Equipo de soporte CILOGRAF *
    *Su solución en impresos digitales*
    www.cilograf.com - www.cilodisplays.com
    *PBX: 344 13 17 (ext 101) *
    *Bogotá D.C. - Colombia*
    2014-11-25 9:24 GMT-05:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 25, 2014 at 09:40 AM

    Hello VentasOnlineDuarte,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!