Why did I receive an email regarding payment when I allready did it yesterday?

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    VentasOnlineDuarte
    Asked on November 25, 2014 at 08:52 AM

    We've just made the monthly payment yesterday and it was successful, want to know why we continue receiveing mail regarding payment. Attached to this message we send you the screenshoot of successful payment receipt. Thanks.

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    ashwin_d
    Answered on November 25, 2014 at 09:24 AM

    Hello VentasOnlineDuarte,

    I did check your account and it seems you have upgraded your account again yesterday with order #INT141124-7437-35118 but your old subscription was not cancelled. That is the reason why you have received the failed payment emails.

    I have taken care of this issue and cancelled your old subscription #INT141015-2040-96497S. Now you have only one subscription and is in good shape until the next renewal date of December 24, 2014.

    Thank you!

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    VentasOnlineDuarte
    Answered on November 25, 2014 at 09:31 AM
    Ok, thank you, that's a good relief. Nex time we will pay for a year to
    avoid any future issue.
    Thank you, JOtform is just a great service, thanks again.
    *Camilo*
    *CEO - Cilograf.com*
    Cordialmente
    *Equipo de soporte CILOGRAF *
    *Su solución en impresos digitales*
    www.cilograf.com - www.cilodisplays.com
    *PBX: 344 13 17 (ext 101) *
    *Bogotá D.C. - Colombia*
    2014-11-25 9:24 GMT-05:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...
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    ashwin_d
    Answered on November 25, 2014 at 09:40 AM

    Hello VentasOnlineDuarte,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!