What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    WP embedded JotForm is not getting Submitted

    Asked by lynettewilliams on November 25, 2014 at 01:47 PM

    I have a form deployed on a WordPress site.  I tried deploying using iFrame (just to see if it would work) and the form did not behave properly.  Reverted back to the regular WP script code.  The form worked when I had it deployed a couple of months ago.  This is the first time I have tried since then and it is not working now.

    I have tried submitting from iPad, Chrome, and IE.    None of those platforms succeeded in submitting the form.

    I have the Preferences -->  Advanced Settings -->  Send Post Data set to Yes.

    I enter all the required fields.  Submit the form --nothing happens.  I don't see any error response of missing fields flagged.  And the default Thank You page is not presented.

    I just recently was notified of the fact that the form does not work -- after discovering that there have been 60 page views from applicants and 0 forms submitted.   There is an urgent need to get this fixed.

    I have another form on my WordPress site that is working successfully:  http://lametrorealestate.com/buyer-interview/

    I tried cloning the employment application, redeploying using the cloned form and that did not help.  I tried removing the requirement to upload a resume with the form and that didn't have any effect on the form submission.  Coming up empty here with any other work-arounds.

     

    Page URL:
    http://lametrorealestate.com/employment-application/

    POST post data settings send post WP wordpress script conflict
  • Profile Image
    JotForm Support

    Answered by jonathan on November 25, 2014 at 05:35 PM

    Hi,

    You must be referring to the jotform http://www.jotform.us/form/42797119648166 on your website (link: http://lametrorealestate.com/employment-application/) right?

    I actually encountered issue right away when I tried to test the embedded jotform. I could not use it because the collapse fields are not working. Which I presume was to issue of script conflict on the embedded jotform and the WP page.

     

    When I test using the direct URL of the form http://www.jotform.us/form/42797119648166 it work just fine.

     

     

    I suggest you re-embed the form using its iframe embed code instead and let us check again.

    I also suggest you disable the Send Post Data method in your jotform.

    user guide: -How-to-Post-Submission-Data-to-Thank-You-Page

    The Send Post Data option is not relevant to your WP embedded jotform not submitting.

    Let us know if issue persist.

    Thanks.

     

    --

    I also create a separate thread regarding the Send Post Data feature you mentioned here http://www.jotform.com/answers/464861

    We will attend to it separately.

     

     

    --

     

  • Profile Image

    Answered by lynettewilliams on November 25, 2014 at 05:53 PM

    Thank you SO much for helping me with this.    I reposted the form on my website using the iFrame code and disabled Send Post Data.

    I am getting strange behaviors with it using the iFrame code.  Step 1 section when expanded removes the other collapsible sections initially.  And the final checkbox in Step 6 doesn't show.

  • Profile Image
    JotForm Support

    Answered by jonathan on November 25, 2014 at 07:19 PM

    Thank you for updating us.

    I also can see now the new issue of the embedded form being cut-off when collapse field are expanded.

     

    Please try this workaround.

    Remove all the current embed code of your jotform on the page. Then, use this iframe embed code only.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/42797119648166" frameborder="0" style="width:100%; height:4876px; border:none;" scrolling="no"></iframe>

    Check if this work. Inform us if not.

     

    Thanks.

  • Profile Image

    Answered by lynettewilliams on November 26, 2014 at 12:47 PM

    OK -- I just tried that piece of iframe code.   The form seems to behave much better.   I click the Agree Radio Button (probably should be a checkbox) which triggers the display of the Submit button.   But, still, when I submit, nothing happens.

     

  • Profile Image

    Answered by Ben on November 26, 2014 at 02:16 PM

    Hi Lynette,

    Without the js code it is unfortunately cutting the jotform at various places because it does not resize matching the internal height.

    To fix this you would need to either have the js code or set the height of your iframe to the maximum one of the all selection you have on the jotform.

    This would mean that you will have a lot of blue background shown as well.

    To see what I mean, please add this code:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/42797119648166" frameborder="0" style="width:100%; height:1550px; border:none;" height="1550" scrolling="no"></iframe>

    I believe that I have however found the reason why this happens. You have set Form Separator as required. Since this fields can not get filled it will never show error, but it will always be missing on the submission, which is why it never did get submitted.

    I have now removed this for you in your jotform so please try again.

    Best Regards,
    Ben

  • Profile Image

    Answered by lynettewilliams on November 26, 2014 at 02:29 PM

    That did it Ben!  Thanks so much.  You guys are the best!

  • Profile Image

    Answered by lynettewilliams on November 26, 2014 at 02:46 PM

    One more question -- while I have you here.    

    Is there something that I can configure on my end to stoop the Calendar from displaying when the user manually types in a date?
  • Profile Image

    Answered by Ben on November 26, 2014 at 02:56 PM

    Hi Lynette,

    You are welcome. I am glad that this had resolved the issue for you and thank you for the nice words :)

    We can only respond to one question per thread so I have moved your question to a new thread, where we will be responding to you shortly, but yes, it is possible to do so and we will shortly show you how you can do it (I hope that you will not mind this).

    You will be able to find the new thread here http://www.jotform.com/answers/465412

    Best Regards,
    Ben