overuse policy

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    Asked on September 26, 2011 at 12:04 PM



    i'm thinking of trying out your service.

    If I use the free service, and my monthly submissions hit the limit, what happens?

    The same question goes fo if i have the Premium Plan - if it goes over 1000 submissions, does the form simply stop working, or do you tell me?

    Thanks in advance,



  • Profile Image
    Answered on September 26, 2011 at 12:13 PM

    Hi Andy,

    Thank you for contacting us and your interest in JotForm.

    Once you reach your submission limit, your forms will be disabled for the meantime. You will receive an email notification once your account is about to be suspended. It will only be reactivated until you either upgrade your account or wait for the next month when your counter resets to zero. This applies to both Free and Premium subscriptions.

    Hope this helps, let us know if you have clarifications.