What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    overuse policy

    Asked by andyjones123 on September 26, 2011 at 12:04 PM

    Hi,

     

    i'm thinking of trying out your service.

    If I use the free service, and my monthly submissions hit the limit, what happens?

    The same question goes fo if i have the Premium Plan - if it goes over 1000 submissions, does the form simply stop working, or do you tell me?

    Thanks in advance,

     

    Andy

  • Profile Image
    JotForm Support

    Answered by mliz on September 26, 2011 at 12:13 PM

    Hi Andy,

    Thank you for contacting us and your interest in JotForm.

    Once you reach your submission limit, your forms will be disabled for the meantime. You will receive an email notification once your account is about to be suspended. It will only be reactivated until you either upgrade your account or wait for the next month when your counter resets to zero. This applies to both Free and Premium subscriptions.

    Hope this helps, let us know if you have clarifications.