- motormediaAsked on November 25, 2014 at 04:09 PM
I'm a bit confused about the "pending submissions" on one of my forms. I read the explanation, but just to get a better understanding, does it pretty much mean that someone filled out the form, hit submit, and then didn't complete the paypal transaction?
- JotForm SupportMike_TAnswered on November 25, 2014 at 05:26 PM
Thank you for contacting us.
Yes, your understanding is correct. The Incomplete/Pending Submission usually means that user did not complete the payment (closed the PayPal page).
If paid submissions are going to Incomplete/Pending Submission, this can be fixed by enabling IPN on your account.
Please feel free to contact us if you need any further assistance. We will be happy to help.