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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What does a pending submission actually mean?

    Asked by motormedia on November 25, 2014 at 04:09 PM

    I'm a bit confused about the "pending submissions" on one of my forms.  I read the explanation, but just to get a better understanding, does it pretty much mean that someone filled out the form, hit submit, and then didn't complete the paypal transaction?



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    JotForm Support

    Answered by Mike_T on November 25, 2014 at 05:26 PM

    Thank you for contacting us.

    Yes, your understanding is correct. The Incomplete/Pending Submission usually means that user did not complete the payment (closed the PayPal page).

    If paid submissions are going to Incomplete/Pending Submission, this can be fixed by enabling IPN on your account.

    How to Enable IPN for Paypal

    Please feel free to contact us if you need any further assistance. We will be happy to help.