Form collapse/conditions trouble

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    Asked on November 25, 2014 at 07:51 PM


    I am redesigning an existing form and I am having trouble with form collapse or conditions.

    When opening the next form section, the previous section is not collapsing/hiding. 

    I have attached a screenshot of the problem. The solution is probably so obvious, that I am missing it entirely. Can you help please?

    The form is not yet published so I cannot give the page URL, but the JotForm URL is:

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    Answered on November 25, 2014 at 10:22 PM


    Please confirm if my understanding of you wanted to do is like this

    If it is, then what you need is a Hide trigger located within the "Household References" collapse field.

    Since condition rules were already making the elements SHOW in the "Household Composition" collapse, if you want to Hide all of them again, then there must be a condition rule that will counter the SHOW condition rules of those element.


    Set a HIDE condition rule using the "How many Bedrooms?" + an existing option in the "Household Composition" -- try using the value of "Do you have any pets..."


    Hope this help. Please inform us if you require further assistance.




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    Answered on November 25, 2014 at 10:41 PM


    Yes, your understanding of the issue is correct. 

    I had already tried using a trigger in the following section, but it didn’t work for some reason.

    (i.e. If ‘How many bedrooms’ is ‘filled’, the ‘hide’... )

    I will try it again and let you know the outcome

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    Answered on November 25, 2014 at 11:54 PM


    The only way I was able to make it work was with the following condition:

    If  ‘what size unit are you applying for’ is ‘filled, then 'hide multiple’ (hiding all fields within the previous section)

    Although that works, it makes it impossible for the user to go back to that section to make edits.

    Got any other ideas?

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    Answered on November 26, 2014 at 06:57 AM

    Hi peeryapts,

    To confirm, is it that you would like for the fields to be hidden, or for the collapse to close while another one is open?

    If that is the case, you would not use the hide option in the conditions to achieve this as it will remove the fields and as you stated won't allow for editing.

    Once you have all of the collapse set to "close" it should close when another collapse has been opened.

    If you have any collapse that are set to open, they would stay open when another tab has been opened.

    You would select the form collapse and check to see that the status is on closed

    I hope this helps, please inform us if you need further assistance.