- OliviaRuizAsked on November 25, 2014 at 10:16 PM
- JotForm SupportNeilVicenteAnswered on November 26, 2014 at 05:24 AM
When the submit button is clicked, we hold that submission and put it in the incomplete payments section until the actual payment was made.
Payments are usually processed in an hour or less. If you find a submission sitting in the incomplete payments section for longer than that, that means your user has abandoned the payment page.
Hope you find this information insightful.