What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the cause for incomplete payments

    Asked by OliviaRuiz on November 25, 2014 at 10:16 PM
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    JotForm Support

    Answered by NeilVicente on November 26, 2014 at 05:24 AM

    When the submit button is clicked, we hold that submission and put it in the incomplete payments section until the actual payment was made.

    Payments are usually processed in an hour or less. If you find a submission sitting in the incomplete payments section for longer than that, that means your user has abandoned the payment page.

    Hope you find this information insightful.