What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form does not appear on my magento site

    Asked by nthoeng on November 26, 2014 at 12:01 AM

    Dear Jotform,

    i want to add my jotform forms to my magento page..the instruction say what i must do is just paste the source to my magento html editor, but the script is not called / running well...just blank, nothing happened...

    im new in web developer, and i don't know about coding at all, hehe...that makes me interesting with you (jotform), who offer me the simpliest form work, but i have problem to add it to my magento site... :(

    i want to know, is magento not compatible with jotform, or i just get the wrong steps to add it?

    would you help me to give the manual, step by step to me?

    i give you the attachment what i'd done to add my form...you can correct it if im wrong... :)

     

    the page who has the jotform form is :

    https://anggrek-liar.com/index.php/jotform/?___store=indonesian

    in page show that the script doesn't work...just blank...

    it the same result when i create a static block and i called it in the page, i review and i get nothing... :(

    or i must to create .js file first?if yes, where i must save that .js file and what i suppose to write for the script in page?

     

    thanks,

    best regards,

     

    Bayu

    AnggrekLiar

     

    Page URL:
    https://anggrek-liar.com/index.php/jotform/?___store=indonesian

    Screenshot
    magento magento form
  • Profile Image

    Answered by nthoeng on November 26, 2014 at 12:17 AM

    my magento verse is 1.7

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    Answered by DarkFx on November 26, 2014 at 02:51 AM

    Hi AnggrekLiar,

    Have you try to use an embed code or an iFrame code?

    Anyway, if not, please check the screenshots below and follow them.

    First, click "Setup & Embed".

    Second, click "Embed Form"

     

    Third, select one of the options that I have putted color orange.

    And the last one, hide your wysiwyg editor and paste the code on the content box and then hit Save Page.

     

    That's all! :)

     

    Hope this help.

     

    Thanks.

  • Profile Image

    Answered by nthoeng on November 26, 2014 at 04:31 AM

    i've just try...and still i get the blank page...

    im not the main admin in this magento site...are there some configuration which blocked my second magento admin account?

    if there some config, can you tell me where i can change it?

    because, i've ask to my previous web admin and IT, but the answer is "try to ask the provider first"

    :(

    i hope you can help me...because i want jotform in my page...

     

    thanks for your fast respond,

    best regards,

     

    Bayu

    AnggrekLiar

  • Profile Image

    Answered by DarkFx on November 26, 2014 at 05:26 AM

    Hi AnggrekLiar,

     

    Your form is working on my site, can you screenshot your Cache Management and Index Management and also there is another way to implement the form in Magento. Please check this link.

     

    Thanks.

  • Profile Image

    Answered by nthoeng on November 26, 2014 at 06:11 AM
    Dear Jotform,
    [image: Inline image 1]
    these pictures of my magento cache management and index management...
    thank for your help...
    Bayu
    ...
  • Profile Image

    Answered by DarkFx on November 26, 2014 at 09:29 AM

    Hi nthoeng,

     

    I can't see the images can you re-upload again. :)

     

    Thanks.

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    JotForm Support

    Answered by EltonCris on November 26, 2014 at 09:34 AM

    Hi Bayu,

    Sorry but your screenshots doesn't go through. Our forum does not accept images attached over email. May we suggest you to please post the mentioned screenshots on your thread here https://www.jotform.com/answers/464971. Thanks for your understanding. If you need a guide, check this out: https://www.jotform.com/answers/277033

    With regards to the main issue, I think it is due to the fact that your site runs over HTTPS while you are using non-HTTPS form embed code. It'd cause security errors. The form should be served over SSL connection. Re-embed your form using secure embed code, that might fixed the problem. Here's how to take your secure form embed code.

    1. Click Setup & Embed

    2. Click Embed Form

    3. On the Embed Form Wizard, tick the "Secure Form" checkbox first before taking your form embed code.

    Hope this helps!

  • Profile Image

    Answered by nthoeng on November 26, 2014 at 10:51 AM
    Oke...wait ill repost in forum
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 26, 2014 at 11:52 AM

    @nthoeng 

    Before doing that, please try my suggestion above by re-embedding your form using secure embed code. That might help.

    Thanks!

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    Answered by nthoeng on November 26, 2014 at 01:34 PM

    Horaaaaiiii....

    you're right..i thick secure form and...whallaaaa...DONE...

    thanks for your patient to help me...hehe...

    Great job Jotform team...

     

    best regards,

     

    Bayu

    AnggrekLiar

     
     
     
  • Profile Image

    Answered by raul on November 26, 2014 at 02:26 PM

    On behalf of my colleagues, you're welcome.
    We're glad to hear your site is working now.

    Let us know if we can be of further assistance.
    Best Regards.