What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do I lose orders if they go over the limit?

    Asked by James  on November 26, 2014 at 08:31 AM






    If I am on the free version and get over 10 orders for my product, ( I think that is the limit. Correct me if I am wrong.), would I lose those orders before I could upgrade to the next pricing level?




    I have the same question for monthly submission, whatever they are.






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    Answered by Shadae on November 26, 2014 at 10:40 AM

    Hi James,

    Yes the amount of payment submissions you have on a free account is 10. You can see what is offered with our free plan and our other plans at this link: http://www.jotform.com/pricing 

    Once your forms are over limit, your forms and account will be disabled. You however will not lose any of your orders. Your submissions will still be available on your account. To reactivate your account, you can upgrade to one of our paid plans or wait for your submissions to reset on the 1st of each month.

    I hope this helps, please inform us if you need further assistance.