no longer able to access jotform website

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    Sjohn
    Asked on September 26, 2011 at 01:57 PM

    Hello JotForm,

    Ever since the attack on JotForm on Friday, September 26th, we have been unable to access the jotform.com website from within our company's network. We can however access it from any other network we've tried. Since we didn't change any settings on our router my IT guy and I are confused and hoping you may be able to shed some light on a resolution. JotForm has become vital to our organization and without being able to access it for the last week has been quite a struggle. Any help you can give is greatly appreciated. Thank you in advance!

    Shannon Emery

    HR & Accounting Manager/IT Manager

    USA Rugby

    303-539-0300 x109

    semery@usarugby.org

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    aytekin
    Answered on September 26, 2011 at 02:04 PM

    One of the nodes on your network probably caches our old IP addresse. You can use jotform.net instead of jotform.com until the DNS cache is cleared.

    By the way, our DNS time to live is 3600 seconds. There is definitely a problem with the node that caches it for 10 days. Your sysadmins should look into it.

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    Sjohn
    Answered on September 26, 2011 at 02:10 PM

    Thank you, I will pass this one to him and let you know how it goes.