What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why have I received a notice of form suspension even though I have upgraded?

    Asked by Hudsontable on November 26, 2014 at 09:42 AM

    Please confirm that this email is in error as I have already paid for an entire year of Jotform and if my business is haunted I will be furious as the holiday season is coming up.  

    Screenshot
    upgraded suspension notice premium plan subscribed
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    JotForm Support

    Answered by KadeJM on November 26, 2014 at 11:30 AM

    I see you upgraded but are wondering why you received a notice of your forms being suspended.

    The message you mentioned appears to have been sent out in error even though you upgraded so we do apologize about that. I think it was sent out because you were probably close to your limit for the free plan prior to the time you upgraded to premium.

    I checked your account and everything looks okay on our end. I can see that your account is Premium and also Active so it is safe to disregard that message.

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    Answered by Hudsontable on November 27, 2014 at 11:31 PM

    I AM ABSOLUTELY FURIOUS.  I CONTACTED YOU GUYS LETTING YOU KNOW I HAVE BEEN SENT AN EMAIL BEING NOTIFIED THAT MY ACCOUNT WAS ABOUT TO BE SUSPENDED EVEN THOUGH I PAID AND WAS CHARGED AND NOW MY WEBSITE WHICH USES YOU GUYS FOR GIFT VOUCHERS, HAS THE GIFT VOUCHER JOT FORM DISABLED.  I COULD NOT BE MORE PISSED AS TODAY WAS A BIG DAY FOR GIFT VOUCHERS FOR US AND YOU HAVE COST US REVENUE.  I WOULD LIKE TO PLEASE HAVE SOMEONE CALL ME TO

    A. REINSTATE MY ACCOUNT SO I CAN GO BACK TO TAKING GIFT VOUCHER PURCHASES AND 

    B. GIVE ME SOME SORT OF REIMBURSEMENT OR I WILL MOVE MY SERVICES TO A DIFFERENT COMPANY.

    THIS IS ABSOLUTELY RIDICULOUS THAT I WAS REASSURED I WOULDNT HAVE MY ACCOUNT TURNED OFF AND IT OBVIOUSLY WAS.  

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    Answered by Hudsontable on November 27, 2014 at 11:34 PM

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    JotForm Support

    Answered by NeilVicente on November 28, 2014 at 09:12 AM

    The account Hudsontable does not have any forms on it, but I found another account augustking which is on free status and has been disabled due to it being over its limit.

    In short, I regret to say that you have upgraded the wrong account.

    To rectify this issue, we have moved all forms from augustking to Hudsontable so you can start receiving submissions again.

    We are terribly sorry for any inconveniences caused.